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Questions, problems or feedback? Email us and we will reply within a few business days.
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It helps if you include your device model, the Android or iOS version, the app version and a short description of what happened.
Frequently asked questions
How accurate are the AI calorie estimates?
They are estimates produced by Google's Gemini models from your description. Portion sizes and cooking methods change the numbers a lot, so treat them as a starting point and adjust any value before saving.
The app says I have used up my daily AI allowance. Why?
Every account has a daily number of AI requests (meal estimates and plan generations). The counter resets each day. Logging by hand is never limited.
Health Connect is not syncing. What can I do?
Make sure Health Connect is installed and up to date on your phone, that your fitness app or watch writes steps and workouts to it, and that MyZenfi is allowed to read steps, workouts and weight: open the Activity tab, tap Import from Health and grant the permissions Health Connect asks for. You can review them later under Health Connect > App permissions > MyZenfi. MyZenfi only reads; it never writes.
Can I export or delete my data?
Yes. Settings > Account > Export my data gives you a JSON file with everything in your account. Settings > Account > Delete account removes your account and all of its data immediately. Details: Delete your account.
Is MyZenfi medical advice? Who can use it?
No. MyZenfi offers general wellness information and estimates, not medical advice, diagnosis or treatment. It is for adults: you must be at least 18 to create an account. Talk to a healthcare professional before changing your diet or exercise routine, especially if you are pregnant or have a medical condition.